RETURN POLICY

Ward products may be returned within 30-days of invoice date for refund, replacement, or exchange.  All product returns must have a Returned Merchandise Authorization (RMA) number issued by Ward marked clearly on the return package, or the package will be refused, and no credit will be issued.

To request an RMA, please use the RMA request form found at www.ejward.com. RMAs are valid for 15 days from the date of issuance. 

The following information is required for all RMAs:

1. The invoice number
2. The product name and part number
3. Company name, point of contact, mailing address, email address, and telephone number
4. A brief statement describing the reason for the return

If you wish to make a return or exchange, you must present the merchandise with the original packing slip within 30 days of purchase. All goods must be returned in their original packaging and packaged sufficiently. If the items are not received in their original saleable condition, a re-stocking fee will be charged. 

Product that has been used will not be accepted for return or exchange unless under warranty or maintenance contract.  Product that has been altered without the specific authorization by Ward Inc. will not be accepted. 

Send returns with the RMA number clearly marked on the package to:

E.J. Ward, Inc.
Attn: RMA Department
8801 Tradeway
San Antonio, Texas 78217

All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories (as applicable).

Return Shipping
All returns must be shipped freight pre-paid.

Unauthorized or Refused Returns
Packages without a Return Authorization Number will be refused. Additional charges may apply if all peripherals and accessories are not returned in the original packaging.

Returns Older than 30 Days
Returns older than 30 days from the invoice date will be subject to a 20% restocking fee. Only product that is in current production will be accepted and an RMA must be obtained in advance and clearly marked as stated above. No refunds will be given. Account credit will be issued that can be used for future purchases.

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PRIVACY POLICY

Your privacy is very important to Ward.  We want you to use Ward’s vast array of information, resources, and ecommerce tools with complete confidence.  Ward has created this Privacy Policy to demonstrate our firm commitment to your privacy and security.

Ward recognizes privacy and security can be a concern for individuals accessing the Internet. Whether you are buying one of our quality products, or just visiting our site, we want to make you comfortable with our privacy policy and the security measures we have taken to protect your personal information.

Personal Information
Ward collects the information you knowingly and voluntarily provide when you use the Ward website, for example, the information you provide when you register or when you ask us a question or email us.  In many cases this information will be personal information.

Ward never provides your personal information to third-parties without your consent.  Ward collects personal information, including name, title, company, address, e-mail address, phone numbers, etc. when a customer places an order or requests access to our private site. We do not require this information to obtain access to any part of our public site.  Ward’s goal in collecting personal information is to facilitate order processing and to enable us to contact you if a problem arises with your order. 

Security
Ward maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Ward uses encryption technology for your protection. This security measure helps ensure that no impostors, eavesdroppers, or vandals get your personal information.  No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, Ward cannot ensure or warrant the security of any information you transmit to us or from our web site, and therefore you use our site at your own risk.

Your Consent
By using the Ward website or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information as described in this policy.  If you do not consent to the collection, use and disclosure of your personal information as described in this policy, do not use Ward website or contact us forms.

Policy Changes
Ward reserves the right to change this internet privacy policy at any time without any advance notice. Material changes to this internet privacy policy will be posted on this website. 

Questions regarding this policy or our use of your personal information should be directed to mward@ejward.com.

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EJ Ward Inc. Limited Warranty

Warranty coverage for EJ Ward Inc. (Ward) products are described below. Additional support coverage can be purchased with your Ward products. Please consult your local Ward sales professional for annual support and services fees.

The terms and conditions governing your warranty on Ward products are located below. Such terms and conditions supersede all other terms, unless otherwise agreed by Ward.

Warranty Start Date

"Start Date" as used in this policy means the date this product is shipped from Ward manufacturing plus three (3) months or activation date, whichever comes first.

Limited Hardware Warranty

EJ Ward, Inc. ("Ward") provides a one (1) year limited product hardware warranty to purchasers of Ward products. Ward warrants that the product hardware will be free from defects in materials and workmanship that result in a material deviation from the applicable published Ward technical specifications ("Hardware System Failure"). Upon a Hardware System Failure, Ward will repair or replace such product hardware within three (3) working days of its receipt of the failed hardware, if in advance of its receipt, such hardware (1) was evaluated by Ward Technical Support in person or via telephone, and (2) received a Technical Support RMA number from Ward. Further, the product hardware must be shipped, shipment pre-paid, to Ward, and the RMA number must be clearly indicated on the shipping box and papers.

Limited Software Warranty

Ward provides a one (1) year limited software warranty to licensees of Ward software accompanying Ward hardware. Ward warrants that the media on which the software is delivered will be free of defects in material and workmanship for a period of one (1) year following delivery of the software to licensee. Ward warrants that the software, when used in accordance with the terms of the Ward software license, will operate substantially as set forth in the applicable Ward Documentation for a period of one (1) year following delivery of the software to licensee.

Technical Support Access

During the warranty period, toll free phone support is offered 5 days per week (8 a.m. to 6:00 p.m. Central Time, Monday through Friday, except holidays). Calls left after hours will be returned the next business day. Access to Technical Support after warranty period is on a commercially reasonable basis (unless a Ward Support Contract is purchased for all systems owned by the customer).

Software Updates

During the warranty period, software updates for system software and software products released by Ward are available by contacting Ward Technical Support. System software updates include applicable minor releases (e.g. Release 2.0 to 2.1) to the Ward family of products as well as major feature releases (e.g. Release 2.x to 3.0). Customer must have access to the Internet for Web Browser or FTP downloads as directed by Technical Support. Software updates released after the initial one (1) year warranty period are available as an upgrade product for the then applicable list price.

Hardware Repair Service

In the event of a hardware system failure past the first 30-days, but within the first year of ownership from the "warranty start date", the unit will be either repaired or at Wards’ option, replaced with a new or reconditioned unit of equal or better value. This service requires a phone support evaluation of the failed system from Ward Technical Support personnel, and the issuance of a Technical Support RMA number. The Customer must ship the failed unit, pre-paid, to Ward. The RMA number must be clearly indicated on the box and shipping papers. Failure to do so will result in delays. A repaired or replacement unit will be shipped at Ward’s expense within 7 business days after receipt of the failed unit.

Warranty Limitations

Ward's warranties as set forth herein ("Warranty") are contingent on proper use of the Ward hardware and software ("Products") and do not apply if the Products have been modified without Ward's written approval, or if the Products' serial number label is removed, or if the Product has been damaged. The terms of the Warranty are limited to the remedies as set forth in this Warranty. THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER RIGHTS, CONDITIONS AND WARRANTIES. WARD MAKES NO OTHER EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO THE SOFTWARE, HARDWARE, PRODUCTS, DOCUMENTATION OR WARD SUPPORT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WARD DOES NOT WARRANT THAT ANY PRODUCTS WILL BE ERROR-FREE, OR THAT ANY DEFECTS THAT MAY EXIST IN ITS PRODUCTS CAN BE CORRECTED. IN NO EVENT SHALL WARD BE LIABLE FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS, LOST PROFITS OR ANY OTHER SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST DATA), HOWEVER CAUSED WHETHER OR NOT WARD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Us

For more information, please contact your Ward sales representative.
You can also call us at 1-800-580-WARD or at www.ejward.com

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